Cancellation & Refund Policy

Updated on January 31, 2020

Cancellations

You can cancel your Ellivent subscriptions at any time, but you must cancel your subscription before it renews for the subsequent month to avoid being charged the next month’s subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the then-current monthly subscription period. At this point your access to those subscription features will end.

Refunds

We’re committed to making sure you are satisfied with Ellivent products and services. If you’re here and you haven’t talked to us, please send us a note at [email protected] or click the chat bubble at the bottom of the screen and let us know if we can make it right.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with something that you have purchased from us, you can get your money back – no questions asked (other than what could we do better). You are eligible for a full reimbursement within 30 calendar days of your initial purchase.

For recurring monthly and annual subscription products, refunds are only available within the 30 calendar day window of your initial purchase. Your access to those subscription features will end on the date that your refund is issued.

If you have any additional questions or would like to request a refund, feel free to contact us at [email protected].

 

 

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