FAQs
Welcome to the FAQ page for Ellivent! Here, you can explore answers to frequently asked questions about our products, shipping policies, warranties, and more. Should you need further help, our customer support team is happy to assist you.
General Inquiries:
What types of products does Ellivent offer?
Ellivent provides a diverse range of shoes. Each shoe is handcrafted with care using premium materials.
Where are Ellivent shoes manufactured?
Our shoes are meticulously designed and handmade by skilled artisans using top-quality materials sourced from around the world.
Ordering & Payment:
How can I make a purchase?
You can easily place an order on our website by selecting your preferred product, adding it to your cart, and completing the checkout process.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, PayPal and Venmo.
Can I cancel or modify my order?
If you need to adjust your order, please contact our customer support team promptly at support@ellivent.com or +1 800-889-6648 for assistance.
Shipping:
What are the shipping options and fees?
All orders qualify for free shipping.
How long does shipping usually take?
Orders are typically delivered within 7 to 15 business days, Monday to Friday, for both domestic and international destinations United States, United Kingdom and United Arab Emirates.
How can I track my order?
After shipment, you will receive a confirmation email that includes tracking information. You can use this number to track your shipment on our carrier’s website.
Returns:
What is the return policy?
Returns are eligible within 30 days of receipt for a full refund or exchange if the item is unused and returned in its original packaging.
Care & Maintenance:
How should I care for my shoe?
For proper maintenance instructions to preserve the longevity and condition of your shoe, please refer to our Care Guide.
Contact Us:
For inquiries or assistance, please reach out to our customer service team at:
Business name: Ellivent
Phone: +1 800-889-6648
Email: support@ellivent.com
Address: 4511 N Midkiff Rd, Midland Texas 79705, United States
Customer Support: 09:00 AM to 05:00 PM, (Monday to Friday)
